Baptist Easley receives 2013 Press Ganey Beacon of Excellence Award

EASLEY — Baptist Easley is proud to announce it has been named a 2013 Beacon of Excellence Award winner by Press Ganey Associates, Inc. The Beacon of Excellence Award recognizes top-performing facilities that maintain high levels of excellence in Patient Satisfaction. Additionally, Baptist Easley received Press Ganey’s Guardian of Excellence Award for being at the 95th percentile or above for one year. Both these awards were for patient satisfaction in the Ambulatory Surgery area.

The Press Ganey Beacon of Excellence Award recognizes leading health care facilities that have achieved and consistently maintained excellence for multiple years. The award is given to only 45 organizations per year, representing the top three performing organizations by category. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

“We are proud to partner with Baptist Easley Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving and sustaining such a high degree of excellence reflects the organization’s deep commitment to delivering outstanding service and quality. Ultimately, this accomplishment is a bold statement to the communaity that Baptist Easley provides excellent patient care and experiences.”

According to Michael Batchelor, Baptist Easley CEO, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience.

In the Ambulatory area, an Outpatient Surgery Patient (OPS) Satisfaction Team was formed two years ago.

“As a result of the OPS Patient Satisfaction Team work,” said Sherry Gravely, Director of Perioperative Services, “we expanded the perioperative services waiting area and created an additional waiting space. Both areas are equipped with teletracking technology.”